Support
How can we help?
StashCard is built to keep loyalty cards simple, local, and quick to use. If something is not working as expected, email support and include the details below.
Email StashCard support
What to Include
- Your iPhone model and iOS version.
- Which StashCard feature you were using, such as scanning, iCloud backup, or Wallet export.
- A short description of what happened and what you expected to happen.
- A screenshot if it helps explain the issue. Please hide any sensitive card details first.
Card Storage and Deletion
Saved cards are stored on your device by default. You can delete individual cards in the app, or use Delete All Cards in the Account tab to clear local StashCard data from the device.
If you created an iCloud backup, you can also remove StashCard backup files from iCloud Drive.
Camera and Photos
StashCard uses the camera only when you choose to scan a barcode or QR code. If scanning does not work, check that camera permission is enabled in iOS Settings.
Photos are selected through Apple's system photo picker. StashCard only receives the photos you choose.
Apple Wallet Export
Wallet export requires a network connection and the StashCard Wallet API. If a pass cannot be created, try again on a stable connection and include the time of the failed attempt when contacting support.